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Hi, This issue can be caused due to the Internet Explorers settings. Let’s try the following methods and check if it helps. Method 1: I would suggest you to check the following settings are enabled. Open Internet Explorer, clicks the Tools button, and then click Internet Options. Click the Security tab, click on Internet, and then click the Custom level button. Scroll down to the Downloads category, and set File download to enable.
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Method 2: I would suggest you to open Internet Explorer in no add-ons mode and check if that help. This will help us to check if the issue is with any third party add-ons. Manage add-ons in Internet Explorer: Method 3: I would suggest you to Reset Internet Explorer settings and check if it helps. Reset Internet Explorer settings: Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Hope this information is helpful.